Map the work
- Process map and data inventory
- Requirements and acceptance criteria
- Prototype of the highest-risk assumption
SERVICES
Digital systems & software
Build the connective tissue.
Turn a workflow that lives in spreadsheets and inboxes into an application, integration, or dashboard your team can maintain. Start with requirements; finish with documentation and an agreed support rhythm.
For COOs, program and finance directors, IT leads, and business operators who need systems built around the work.
A GOOD FIT
For the work
in front of you.
- Intake, referrals, awards, or partner information scattered across tools.
- Recurring reports that require days of copying and reconciling.
- An internal IT team or vendor that needs precise requirements and acceptance tests.
WHEN ANOTHER ROUTE IS NEEDED
Define the boundary early.
- Regulated civil, electrical, or medical-device engineering.
- Patient-care systems or protected health information under the current advisory offering.
- An unscoped 24/7 service or security assurance without qualified review.
THE WORK, IN DETAIL
What your team
can put to work.
Combine the workstreams your team needs, with clear owners and review points.
9 workstreams 76 deliverables
01Discovery and requirements8 deliverablesMake your workflow, users and acceptance decisions buildable.
Process maps in Visio, with Whimsical as a scoped tool option., User, role and permission definitions., Data inventory and source/owner register., and five more.
- Process maps in Visio, with Whimsical as a scoped tool option.
- User, role and permission definitions.
- Data inventory and source/owner register.
- Functional requirements and prioritized backlog.
- Acceptance criteria and representative test cases.
- Build-versus-buy comparison with operating costs and dependencies.
- Vendor evaluation matrix and technical RFP support.
- Prototype of the highest-risk assumption before committing to a larger build.
02Web applications and portals9 deliverablesDefine the smallest application that resolves the agreed operational problem.
HTML, CSS, and JavaScript interfaces; React or a lighter framework when it fits the application., Node.js or Python application/API services within an agreed supported stack., PostgreSQL, SQLite or Supabase data structures, migration and ownership plan., and six more.
- HTML, CSS, and JavaScript interfaces; React or a lighter framework when it fits the application.
- Node.js or Python application/API services within an agreed supported stack.
- PostgreSQL, SQLite or Supabase data structures, migration and ownership plan.
- Authentication, roles and account lifecycle requirements.
- Forms targeting WCAG 2.2 AA, including keyboard operation and tested error recovery.
- File-upload validation, storage rules and document-handling workflows.
- Notifications, template messages and delivery/error handling.
- Administration screens and permissioned record editing.
- Client-owned hosting with Cloudflare, Vercel, or Render considered against the operating requirements.
03Intake, referral and case workflows8 deliverablesConnect collection, routing and follow-up without collecting information the workflow does not require.
Intake forms and field dictionary., Intake-to-tracker mapping and duplicate checks., Referral routing and assignment rules., and five more.
- Intake forms and field dictionary.
- Intake-to-tracker mapping and duplicate checks.
- Referral routing and assignment rules.
- Status dashboard and outcome-recording fields.
- Reminders, overdue-item queues and escalation rules.
- Consent-state and access-control requirements.
- Retention and deletion workflow under the client's approved policy.
- De-identification requirements and exception handling, reviewed with the client's responsible team.
04Data and reporting8 deliverablesMake the inputs and transformations behind a recurring report visible.
Data models and reporting definitions., Import and ETL pipelines with source validation., Deduplication, matching rules and a manual-review queue., and five more.
- Data models and reporting definitions.
- Import and ETL pipelines with source validation.
- Deduplication, matching rules and a manual-review queue.
- Looker Studio, Power BI, Metabase, or custom dashboards selected against your reporting and licensing needs.
- Scheduled funder-report aggregation and formatting.
- Data-quality rules and an exception dashboard.
- Periodic reconciliation and quality-review checklist.
- Refresh ownership, lineage documentation and failed-job notification.
05Integrations and automation9 deliverablesConnect systems around an approved event, ownership rule and failure path.
REST API integrations and authentication requirements., Webhook intake, validation and duplicate-event handling., CRM workflows across Salesforce, Airtable, DonorPerfect and Bloomerang, where account/API access allows., and six more.
- REST API integrations and authentication requirements.
- Webhook intake, validation and duplicate-event handling.
- CRM workflows across Salesforce, Airtable, DonorPerfect and Bloomerang, where account/API access allows.
- Finance workflows for QuickBooks Online and BILL, with reconciliations and approval boundaries.
- Google Workspace and Microsoft 365 workflows.
- Instrumentl, scheduling and Formspree integrations where the product supports the required interface.
- Zapier/Make automation versus Python-script comparison and scoped implementation.
- Scheduled jobs with retries, logging and failure notifications.
- Document generation for approved award-letter, invoice and reporting templates.
06AI-assisted workflows8 deliverablesKeep source material, review responsibility and error tolerance explicit.
Document classification using approved, bounded examples., Structured extraction from invoices or applications with field-level validation., Retrieval over an approved policy or knowledge collection, with source references., and five more.
- Document classification using approved, bounded examples.
- Structured extraction from invoices or applications with field-level validation.
- Retrieval over an approved policy or knowledge collection, with source references.
- Drafting assistants with a human approval step.
- Evaluation sets and acceptance thresholds agreed before rollout.
- Data-boundary, access and provider-retention requirements.
- Logging, exception queues and review of uncertain outputs.
- Pilot limitations, fallback workflow and deployment go/no-go record.
07Websites and content systems8 deliverablesConnect publishing needs with accessibility, performance and maintainability.
Fast static sites using an agreed content and deployment workflow., WordPress maintenance and content architecture., Wix or Squarespace when the client's ownership and editing needs favor them., and five more.
- Fast static sites using an agreed content and deployment workflow.
- WordPress maintenance and content architecture.
- Wix or Squarespace when the client's ownership and editing needs favor them.
- Technical SEO, sitemap, canonical and metadata setup.
- Privacy-aware analytics configuration and measurement definitions.
- Accessibility review, remediation backlog and verification.
- Image/font optimization and page performance budgets.
- Editor documentation, redirects and content migration checks.
08Enterprise coordination8 deliverablesTranslate program needs into requirements that fit the client's IT governance.
Epic workflow and automation requirements coordinated through your authorized IT team., Program-to-IT process and dependency maps., Engineering tickets with data fields, routing rules and acceptance criteria., and five more.
- Epic workflow and automation requirements coordinated through your authorized IT team.
- Program-to-IT process and dependency maps.
- Engineering tickets with data fields, routing rules and acceptance criteria.
- Security-review input and remediation tracking.
- Change-request packages and release coordination.
- Procurement/vendor requirements and decision records.
- User-acceptance testing coordination and issue triage.
- Training, operating documentation and ownership handoff.
09Delivery and controls10 deliverablesSpecify the engineering standard in the contract and assign qualified owners.
Client-owned Git/GitHub repository, branch protection and review workflow., Separate staging and production environments., Acceptance criteria, test plan and release checklist., and seven more.
- Client-owned Git/GitHub repository, branch protection and review workflow.
- Separate staging and production environments.
- Acceptance criteria, test plan and release checklist.
- Continuous integration appropriate to the application.
- Secrets management and least-privilege access design.
- Backup policy, restore test and rollback procedure.
- Uptime and error monitoring with a named response route.
- Runbook, architecture notes and handover documentation.
- Defined support hours, response targets, maintenance cadence and prioritized roadmap.
- Qualified specialist ownership of security-sensitive implementation and review.
A DEFINED START. AN ONGOING RHYTHM.
How the work unfolds.
Build and validate
- Bounded application or integration
- Staging review and acceptance tests
- Training and handover records
Maintain and improve
- Issue triage during agreed hours
- Updates and small enhancements
- Quarterly roadmap and operating review
Timing and output volume are agreed after reviewing your records, access, and available capacity.
SELECTED CONTRIBUTIONS
Experience behind the work.
See the broader record →What you keep
WHAT YOU KEEP
The work leaves
something behind.
- 01
Your repository and agreed IP rights
- 02
Client-owned hosting and service accounts
- 03
A runbook, data map, and acceptance record
- 04
A maintenance backlog and named response targets
Exhibit 06 · Digital systems & software workflow
- People
- Intake
- Data
- Connections
- Reports
Illustrative scope: an award register connects owners, source records, reminders, and a reviewed funder report.
ILLUSTRATIVE FIRST VERSIONS
Six ways to
scope the start.
Planning examples, not past-project claims. Timing begins after the required access, records, and decisions are available.
Award register
Awards, deadlines, reminders, and budget checks connected to an approved spreadsheet or grant-system export.
A clean award inventory and named owner.
Intake-to-referral tracker
A bounded intake form, assignment queue, status dashboard, and follow-up reminders.
Non-sensitive pilot data and agreed routing rules.
Board finance dashboard
Approved QuickBooks data reconciled into a board view with defined measures.
Accounting definitions, access, and review capacity.
Partner portal
Role-based document exchange and sign-off for a small partner group.
Defined roles; specialist security review may extend timing.
Funder-report generator
Approved source data aggregated into a reviewable monthly reporting template.
Stable templates and source-data definitions.
Document-extraction pilot
Approved documents converted to structured fields with a human-review queue.
De-identified examples and agreed error limits.
WORKING INSIDE COMPLEX SYSTEMS
Program needs.
Enterprise realities.
Hisham has developed Epic workflow and automation requirements within a large county IT environment, coordinating program needs with technical teams. The work connects referral logic, data fields, routing, reporting, and operational handoffs.
Experience also includes an online learning platform, program trackers, and Visio process mapping. The contribution: translating the real work into requirements people can build, test, and use.
Learning platforms and trackers
Experience includes an online learning platform, program trackers, and Visio process mapping. The work translates operational needs into fields, steps, and records people can maintain.
This website
Eleventy-generated static pages, vanilla browser code, self-hosted fonts and motion libraries, and managed hosting. Page-specific metadata, measured performance, and accessible fallbacks are part of the delivery standard.
Capacity and pricing
SCOPE & RESPONSIBILITY
Clear boundaries.
Stronger collaboration.
Hisham leads discovery, operational design, and scoped implementation. Deep production engineering and security-sensitive implementation or review involve a qualified specialist agreed before work begins. Regulated engineering and direct clinical services are outside this practice. Support hours, data access, and review responsibilities are explicit.
Questions we are usually asked
BEFORE WE BEGIN
Questions you
may be weighing.
Who owns the code and accounts?
Your scope identifies the repository, hosting accounts, deliverables, and IP rights. New accounts are created in your name or transferred as agreed. Existing intellectual property, third-party services, and open-source licenses retain their applicable terms.
Will you work with our IT department?
Yes. Your IT team sets its access, architecture, security, and change-control requirements. We translate program needs into tickets, field definitions, routing rules, and test cases that fit that process.
How do you handle security and data?
We define data boundaries and access roles before development. Credentials stay in approved secret stores; releases include review and rollback plans. Deep production and security work requires a qualified specialist. Please do not send sensitive records through this website.
What does hosting cost?
You receive the expected hosting, software, and maintenance costs with the scope. We compare existing tools with a new build and flag paid tiers, usage-based charges, and vendor dependencies before you commit.
What happens after launch?
A maintenance retainer can cover issue triage, updates, backups, small enhancements, and a prioritized roadmap. Response targets and support hours are written down. A one-time delivery includes the agreed handover without implying ongoing support.
Can you extend something another developer built?
First comes a code, access, dependency, and data review. You receive a short findings list and an estimate for the next bounded change. An unsupported stack or security-critical issue may require a specialist before we can take responsibility.
Can you use our existing tools?
Often. A well-designed Airtable workflow, Salesforce process, or Microsoft 365 integration may solve the problem without another application. We compare usability, permissions, reporting, lifetime cost, and ownership before recommending a stack.