Services

Operations & program strategy

Turn plans into practice.

Discuss operations & program strategy

Move from a funded plan to a work plan people can run. Define the responsibilities, agreements, meeting rhythm and measures behind delivery.

Hisham led a youth program with three adult staff and more than 50 student educators and managed programs for the OK Program of Oakland.

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How to start and how it is priced

Your first step
An owned implementation work plan
How it runs
A diagnostic, one priority deliverable, then a defined build or an agreed monthly rhythm.
How it is priced
After a 20-minute call, you receive a written quote for the first piece of work: the deliverable, review dates and one fee, based on the number of awards or records involved and the deadline. Ongoing work is priced as a fixed monthly fee for agreed capacity. No commission or contingency.
Before work begins
Software, specialist services and travel are listed separately. Work begins only after you accept the written scope and fee.

Who this is for

  • A funded program moving from design into delivery.
  • Partners who need defined responsibilities, measures and handoffs.
  • An executive team with a strategy that needs an operating rhythm.

Not included

  • Legal opinions or final approval of contracts.
  • A plan without an accountable client decision-maker.
  • Regulated engineering or clinical program delivery.

Delivery stages

How the work unfolds.

Deliverables

The work leaves something behind.

  1. An owned implementation work plan
  2. An agreement set ready for review
  3. A board and partner calendar
  4. A decision log and reporting rhythm

Most engagements draw on one or two workstreams.

Workstreams and deliverables

Combine the workstreams your team needs, with clear owners and review points.

01Program designTranslate the intended outcome into an operating model.
  • Service scope, delivery model and eligibility definitions
  • Logic model and theory of change
  • Participant pathway and referral map
  • Service standards and handoff requirements
  • Staffing and capacity plan with caseload assumptions
  • Program budget and resource assumptions
  • Learning goals and outcome measures
  • Launch sequence with readiness and decision gates
  • Program design brief with stakeholder decisions and unresolved assumptions
02Implementation planningMake responsibilities, dependencies and decisions visible before the work begins.
  • Work plan with milestones, owners and dependencies
  • Responsibility (RACI) matrix and operational handoff map
  • Risk, issue and decision logs with escalation routes
  • Project review schedule and status-report template
  • Funder and board progress summaries
  • Change-request register and scope tracker
  • Launch-readiness checklist with acceptance criteria
  • Resource schedule and capacity exceptions report
  • Closeout records and ownership-transfer plan
03Partnerships, agreements and subawardsPut responsibilities and review steps in writing.
  • Memorandum of understanding (MOU) drafts for counsel review
  • Partner scopes and deliverable schedules
  • Subaward exhibits covering payment, reporting and monitoring for authorized review
  • Intergovernmental agreement coordination plan
  • Board-order drafts and approval workflow
  • Agreement register with renewal and notice dates
  • Partner onboarding packet and responsibility matrix
  • Subrecipient risk-review worksheet for the grants and finance leads
  • Partner monitoring calendar and corrective-action tracker
04Governance, boards and policyGive decision-makers the information and record they need.
  • Board and committee calendar
  • Board and committee meeting packets
  • Decision memos and briefing notes
  • Committee charter drafts with delegated responsibilities
  • Conflict-of-interest policy draft and disclosure workflow
  • Whistleblower and document-retention policy drafts for counsel review
  • Policy register with revision history and approval dates
  • Action register with accountable owners and follow-up dates
05Facilitation and decision-makingLeave the room with decisions, responsibilities and a next step.
  • Workshop and retreat agendas with defined decisions
  • Stakeholder interview guides and synthesis briefs
  • Listening-session design and participation plan
  • Pre-read packets and presentation decks
  • Multi-agency table charter and meeting structure
  • Decision rules and escalation framework
  • Facilitator run-of-show and discussion prompts
  • Decision documentation and action summaries
  • Post-session work plan and follow-up cadence
06Staffing, roles and onboardingGive each person a clear role, a useful handoff and a path to independence.
  • Role descriptions and competency profiles
  • Reporting-line and supervision map
  • Delegation matrix with approval thresholds
  • New-hire checklist and first-month learning plan
  • Role-specific operating procedures and reference guides
  • Workload and capacity review with stated assumptions
  • Cross-training and backup coverage matrix
  • Staff handoff template and knowledge-transfer checklist
  • Onboarding feedback summary and improvement backlog
07Measurement, learning and evaluationConnect program activity to evidence your team can use.
  • Performance-measure set with definitions and collection frequency
  • Data-source inventory with owners and known limitations
  • Data-collection instruments and staff guidance
  • Data-quality review checklist and exception log
  • Program dashboard and reporting specification
  • Participant feedback instruments and synthesis framework
  • Quarterly learning-review agenda and findings memo
  • Cost-per-outcome analysis with a stated outcome definition and data limits
  • Evaluation brief distinguishing observed results from causal claims
08Strategic planning and organizational changeTurn an agreed direction into decisions your team can maintain.
  • Strategic discovery brief with stakeholder themes
  • Current-state operating assessment and priority matrix
  • Strategic-plan implementation tracker
  • Change-impact map by team and responsibility
  • Change-management communications plan
  • Decision-rights and governance transition map
  • Succession and business-continuity documentation
  • Implementation scorecard with review dates and accountable owners
  • Leadership handoff packet and unresolved-decision register

Experience behind the work

Nonprofit role

$6.9M

Survivor housing: U.S. Department of Housing and Urban Development (HUD) applications and renewals

Hisham wrote six HUD Continuum of Care renewals totaling $6,904,652 across fiscal 2023 and 2024 for survivor housing, including rapid rehousing. Each project renewal is counted once in the selected award record.

Read the work

Praxis engagement · Youth mentoring

Mentoring chapter named 2026 National Chapter of the Year

The chapter was named its national organization’s 2026 National Chapter of the Year, with an application Hisham wrote. His grants for the chapter include $70,000 from a professional sports team’s community foundation, $50,000 from a health system for mental health programming and $45,000 from a corporate foundation for mentoring.

Read the case

Questions

Common questions

Can you help after the strategic plan is written?

Yes. Praxis turns the approved priorities into owners, milestones, resources, measures and a review calendar. The first deliverable is usually a work plan your managers can use immediately.

Do you draft MOUs and board orders?

Praxis prepares drafts, exhibits, scopes and supporting materials and coordinates the approval workflow. Your counsel and authorized government or organizational reviewers provide legal review and final approval.

Can you facilitate a retreat or public meeting?

Yes. Praxis agrees on the purpose, participants, access needs, decision process and follow-up before the session. You receive the materials, documented decisions and a next-step work plan.

How will this fit with our existing team?

The scope names a client lead, review owners, meetings and capacity. Praxis can run a defined workstream or support your existing project manager without creating a parallel decision structure.

Can you work across government and nonprofit partners?

Yes. Hisham’s county work spanned service scopes, partner coordination, subawards and grant reporting. He maps each partner’s approval chain, reporting obligations and operating constraints so agreements reflect how each partner works.

Related reading and work

Portrait of Hisham Ali Bob

Your contact

Hisham Ali Bob

Founder and principal · Nonprofit program lead, director and board member

hisham@praxisally.com · (510) 432-2173

Hisham aims to reply within two business days.

Book a 20-minute call

Leave with a work plan your managers can run on Monday.